Warranty & Support

Warranty is governed by the relevant manufacturer policy, the exact model, serial number, installation conditions and applicable market. Module product and performance warranties, inverter warranties and battery warranties have different terms. Confirm the official warranty document and any local service conditions before order confirmation.

Not necessarily. Transit damage, manufacturing defects, installation issues and performance claims can follow different processes. Keep carrier records and arrival evidence for transport issues, and use the manufacturer warranty process for eligible product defects. The applicable route depends on the facts and agreed terms.

Provide the exact model, serial number, purchase or shipment reference, installation date, site location, photos or video, error code, commissioning record and a clear description of the issue. Do not remove labels or alter the product before the manufacturer or responsible party advises on the inspection process.

We can help route documentation requests, spare-part enquiries and manufacturer escalations. Technical diagnosis and warranty decisions remain subject to the manufacturer's procedure and the information supplied by the installer, distributor or project owner.