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Solar Procurement FAQ
Practical answers for international buyers on product selection, certificates, quotations, shipping, warranty claims, payment and project documentation.
Practical guidance for international solar procurement
These answers address the decisions buyers commonly face before ordering solar modules, inverters, battery storage and mounting systems: selecting the right model, confirming documents, agreeing trade terms and managing delivery or warranty issues.
They are general procurement guidance, not engineering, legal, customs or tax advice. Always confirm the exact model, document revision, manufacturer policy, contract terms and destination-market requirements before making a commitment.
Products
Selecting exact models, checking compatibility, MOQ, datasheets and destination-market documents.
Are you a manufacturer or a solar trading partner?
We are a trading company. We help distributors, EPC companies and project buyers source modules, inverters, batteries, mounting systems and related accessories from qualified manufacturers. The manufacturer, exact model and document scope are identified during quotation.
Which solar products can you source in one order?
We can coordinate modules, on-grid, hybrid and off-grid inverters, battery storage, mounting structures and balance-of-system accessories. A mixed order is only confirmed after model availability, MOQ, packaging and shipment compatibility have been checked.
How do I make sure a document matches the product I want to buy?
Use the exact model number, not only a series name or power rating. Confirm the document revision, voltage configuration, grid version, connector or battery interface, and destination-market scope before placing an order or submitting documents to an authority.
Can you confirm whether modules, inverters and batteries are compatible?
We can help collect the relevant specifications, but final system compatibility must be checked against the exact electrical design and the manufacturer instructions. Share the full BOM, site application, voltage, battery configuration and destination grid requirement for review by a qualified installer or engineer.
Which certificates are needed for my destination market?
Requirements vary by country, product type and project. IEC, CE, TUV, UN38.3, MSDS and test reports are not interchangeable and do not automatically satisfy every import, grid-connection or tender requirement. Send your destination country and required standard before quotation so we can check the available model-specific documents.
Where can I find datasheets, manuals and published certificates?
Use the Downloads centre to search the current official brand documents by model, series or document name. If a required file is not published there, send the exact model, document type and destination market so we can help verify the current applicable document.
Is there a minimum order quantity (MOQ)?
MOQ depends on the manufacturer, model, packaging and shipping method. For a mixed-container or multi-SKU order, each line must still meet its packaging and supplier requirements. We confirm MOQ and any consolidation constraints in the quotation rather than assuming one rule applies to every product.
Ordering & RFQ
Preparing a useful RFQ, checking quotations, inspections, price validity and order changes.
What should I include in a solar equipment RFQ?
Include exact models or required specifications, quantities, destination country and port, preferred Incoterm, target delivery date, application, and document or certification requirements. For a system package, add the full BOM, target capacity, grid type and any battery or mounting constraints.
Can I request one quotation for modules, inverters, batteries and mounting?
Yes. A consolidated RFQ helps align model selection, quantities, packaging, lead times and shipping. Availability, MOQ and transport conditions are still confirmed for each product line before an order is accepted.
What should I check in a quotation before I confirm an order?
Check the exact model and revision, quantity, unit price, currency, Incoterm and named place, validity period, payment terms, production or readiness estimate, packaging, included documents and exclusions. Ask for clarification before payment if any item is unclear.
Are quoted prices and product availability guaranteed?
A quotation has the stated validity period and is subject to confirmation of the exact model, supplier availability and agreed terms. Solar equipment prices, freight and production slots can change, so a purchase order is only accepted after the relevant terms are confirmed in writing.
Can I arrange samples or a pre-shipment inspection?
Sample availability depends on the product and manufacturer policy. For bulk orders, inspection scope, timing, acceptance criteria and who bears the cost should be agreed before production or shipment. We can coordinate documentation and logistics information needed for an agreed inspection process.
Can I change a model or quantity after confirming the order?
Changes depend on production status, supplier acceptance, price impact and packaging. Request any change in writing as early as possible. Do not assume a revised model, quantity, document package or shipment date is accepted until it is confirmed in writing.
Shipping & Logistics
Incoterms, export documents, import responsibility, battery transport and arrival checks.
Which Incoterms can be quoted for solar equipment shipments?
FOB, CFR and CIF are commonly discussed for sea freight; other Incoterms may be considered where appropriate. The agreed Incoterm must state the Incoterms® 2020 rule and the named port or place. It defines delivery, cost and risk allocation, but it does not replace a sales contract, insurance decision or import-compliance check.
Should I use FCL, LCL or phased shipments?
The suitable method depends on cargo volume, packaging, destination, transit risk, delivery sequence and budget. Full-container loads are often more practical for large module or battery orders; smaller or mixed orders need a freight and handling review. We can quote options after the packing plan and destination are known.
Which shipping and export documents are normally provided?
Typical commercial-shipment documents include a commercial invoice, packing list and bill of lading or airway bill. A certificate of origin, insurance document, inspection record or product documents may be required depending on the agreed terms and destination. The importer should confirm country-specific customs and language requirements before shipment.
Who is responsible for import permits, duties and customs clearance?
Responsibility depends on the agreed Incoterm and contract, but the buyer or importer normally needs to confirm local registrations, permits, duties, taxes, grid approvals and customs-broker requirements before ordering. We can provide agreed shipment documents; we do not guarantee a customs or regulatory outcome in a destination country.
What is different about shipping lithium battery storage products?
Battery transport can require model-specific dangerous-goods classification, packaging, marking and documents. A UN 38.3 test summary must be available from the manufacturer or distributor for the relevant cell or battery type, while carrier and destination requirements may add further conditions. Confirm the exact battery model, route and transport mode early.
What should I do if cargo appears damaged on arrival?
Inspect visible packaging and quantities at handover where possible. Record exceptions with the carrier or receiving party, take clear photos of packaging, labels and affected goods, retain the packaging, and notify the relevant carrier, insurer and us promptly. The available remedy depends on the agreed terms, carrier record and inspection evidence.
Warranty & Support
Manufacturer warranty scope, transit damage, claims evidence and after-sales coordination.
How does warranty work for exported solar products?
Warranty is governed by the relevant manufacturer policy, the exact model, serial number, installation conditions and applicable market. Module product and performance warranties, inverter warranties and battery warranties have different terms. Confirm the official warranty document and any local service conditions before order confirmation.
Is transit damage covered by the manufacturer warranty?
Not necessarily. Transit damage, manufacturing defects, installation issues and performance claims can follow different processes. Keep carrier records and arrival evidence for transport issues, and use the manufacturer warranty process for eligible product defects. The applicable route depends on the facts and agreed terms.
What information is needed for a warranty or technical claim?
Provide the exact model, serial number, purchase or shipment reference, installation date, site location, photos or video, error code, commissioning record and a clear description of the issue. Do not remove labels or alter the product before the manufacturer or responsible party advises on the inspection process.
What after-sales support can you coordinate?
We can help route documentation requests, spare-part enquiries and manufacturer escalations. Technical diagnosis and warranty decisions remain subject to the manufacturer's procedure and the information supplied by the installer, distributor or project owner.
Payment & Terms
Payment methods, invoice checks, bank-detail verification, currency and agreed milestones.
Which payment methods can be considered for an order?
T/T and, for suitable transactions, L/C may be discussed. The available method, payment milestones, bank requirements and documents depend on the order value, product, supplier and transaction terms. The final arrangement is stated in the proforma invoice or contract.
How should I verify payment instructions before transferring funds?
Compare the beneficiary details with the signed proforma invoice or contract, and verify any new or changed bank instruction through a known official contact using a second communication channel. Do not rely only on an unexpected email requesting a bank-detail change.
Which currency and price basis will appear on the quotation?
Quotations are normally issued in USD unless another currency is agreed. Confirm the currency, product price, freight or insurance treatment, Incoterm, named place, validity period and excluded charges before payment or order confirmation.
Can payment be linked to production or shipment milestones?
For some orders, payment milestones may be agreed around deposit, production, inspection or shipment. Any schedule must be written in the proforma invoice or contract, including the trigger for each payment and the document or event expected at that stage.